Who we are

Lorry's Agency ("we", "us", "our") provides trained remote healthcare virtual assistants to medical, dental, veterinary, and optometry practices. This Privacy Policy applies to the information we collect through our website, contact forms, application forms, and any related communications.

Information we collect

• Identifiers: name, email address, phone number, and business or clinic name when you submit a form.
• Professional information: role, years of experience, location, and resume details when you apply for a position.
• Inquiry content: the message text you send us and any attachments or context you choose to include.
• Technical data: IP address, browser type, device, pages viewed, and referring URL, collected via standard server logs and privacy-respecting analytics.
• Cookies: strictly necessary cookies required to operate the site, plus optional analytics cookies you may decline.

How we use information

• To respond to your inquiries and provide requested services.
• To evaluate job and contractor applications.
• To operate, secure, and improve our website and services.
• To comply with legal obligations and enforce our agreements.

How we share information

We do not sell personal information. We share data only with: (a) vetted service providers acting under written contracts (hosting, email, analytics, CRM); (b) authorities when legally required; and (c) a successor entity in a corporate transaction, subject to this policy.

Data retention

We retain personal information only for as long as necessary for the purposes described above, to comply with legal obligations, resolve disputes, and enforce agreements. Applicant data is retained for up to 24 months unless you ask us to delete it sooner.

Security

We use administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit, access controls, least-privilege provisioning, and HIPAA-aware workflows for our workforce. No method of transmission or storage is 100% secure.

Children

Our services are not directed to children under 16, and we do not knowingly collect personal information from them.